8 Customer Success Takeaways from the 2015 Pacific Crest SaaS CEO Survey
No matter how confident we all are as business leaders, if you’re like me, you constantly wonder if you’re on the right track compared to your peers. Unfortunately most of us don’t have a mirror on the...
View ArticleState of the Union: Customer Success in Europe
Have you ever been the forward scout for your team? There have been many famous ones written about in history. Joshua and Caleb scouting out the Promised Land for example. Lewis and Clark were forward...
View ArticleRejection and Humility
When you read the stories of the great entrepreneurs – Jobs, Musk, Edison, Ford and others, there is frequently a common theme. These people got a lot of no’s. Their hearts were broken many times...
View ArticleGet Strategic with SWOT Analysis
In customer success, we often hear the words: “retention, upsell, churn, renew, etc”. Some of these are opportunities, while others areas risks, but all of these have one thing in common – your...
View ArticleWelcome to Selling 2.0
Have you ever called a customer and been asked a question that caught you off guard? Has any customer issue or opportunity surprised you recently? At Gainsight, we dislike such surprises. In fact, we...
View ArticleCoPilot vs. Marketing Automation
Do you ever feel that you need to do more in less time? With the recent growth of Customer Success, this pressure for efficiency is making a significant appearance in the daily lives of Customer...
View ArticleGainsight leverages AWS Cloud for security, scalability and reliability
With three-year sales growth of 5,314%, Gainsight needed to find a technology to scale with us. We needed a platform that would allow our customers to deliver massive customer success to all of their...
View ArticleCreating Customer Success through Customer Feedback
Modern businesses rely on a vastly different methodology for creating revenue than their past counterparts. While the basic tenets of acquiring new customers, perfecting product and and ensuring...
View ArticleCreating Customer Success through Customer Feedback
Modern businesses rely on a vastly different methodology for creating revenue than their past counterparts. While the basic tenets of acquiring new customers, perfecting product and ensuring customer...
View ArticleCustomer Success Managers and Sales Representatives: Heroes on a Journey
You are a sales rep working for an innovative organization with a great product. You’ve just been involved in pitching an opportunity to new prospect. They turned you down in favor of a competitor’s...
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